Shipping:
All deliveries incur a cost depending on the weight.
Items and packages weighing up to 1 kg are usually sent via Royal Mail first class post (recorded delivery), and can take between 1 and 5 days to reach their destination from leaving our premises.
Items and packages weighing more than 1 kg are usually sent via Initial City-Link express delivery service and take between 1 and 4 working days from leaving our premises to reach their destination.
Delivery to UK customers via Initial City-Link is between Monday and Friday, from 8am to 6pm
Returns & Refund Policy:
Goods can be returned within 7 days of delivery.
Before returning any items the customer must telephone us for a Returns Authorisation Number (RAN). The RAN must be quoted on paperwork accompanying the item being returned.
Goods must be returned 'as sold', in the original packing and with all paperwork and accessories.
Goods must be complete, unused and in 'as new' condition. If you have opened the box to examine the product it must have been done without damaging the box and packaging, or damaging the product in any way. The product must be re-packaged as received.
Goods must be returned within 7 days from authorisation. We are unable to accept returns of of unwanted and non-faulty items after 7 days.
You must organise the return of items at your expense and risk. Returns cannot be accepted without prior authorisation and a Returns Authorisation Number.
Goods received without authorisation or outside of the stipulated time limits will be returned back to you and the cost charged to your account.
Please Note:
* Refunds will be made by cheque.
* Faulty, incorrect or missing stock will carry no charge on refund.
* On credit card refunds, 6% from the value of your order will be deducted should you wish to cancel your order through no fault of Baby Arcade (e.g cancellation of your order due to the purchasing on an incorrect product, etc....). If you are happy to accept a refund in the form of a cheque, then only 3% will be deducted from the value of your refund.
